Policy of delivery and return

Effective Date: March 11, 2025

1. Delivery Policy

We are committed to ensuring that your orders are delivered to you promptly and securely. Below is our delivery policy outlining the steps we take to ensure your products reach you in the best condition.

1.1 Delivery Methods

We offer several delivery methods to suit your needs. You can choose from standard delivery, express delivery, and expedited shipping. All delivery options will be displayed at checkout, and you can select the most suitable one based on your preferences.

1.2 Shipping Times

Our shipping times depend on the selected delivery method and the destination. Generally, orders will be processed and shipped within 1-3 business days after the order is placed. Delivery times are as follows:

  • Standard Delivery: 5-7 business days.
  • Express Delivery: 2-3 business days.
  • Expedited Shipping: 1-2 business days (for select locations).

Note: Delivery times may vary depending on the shipping address and any unforeseen circumstances such as holidays or weather conditions.

1.3 Shipping Fees

Shipping costs depend on the delivery method, the weight of the items, and your location. You can view the exact shipping fee before completing your purchase at checkout. We offer free standard shipping on orders over a certain amount, which will be stated on the checkout page.

1.4 Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s status until it arrives at your doorstep.

2. Return Policy

Our return policy is designed to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the items you received, you may return them under the following conditions:

2.1 Eligibility for Returns

Returns are accepted for all items within 30 days of receiving the order. The following conditions must be met for a return to be eligible:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging (if applicable).
  • The return request must be made within 30 days of delivery.

2.2 Non-Returnable Items

There are certain items that cannot be returned due to hygiene or safety reasons. These include:

  • Opened or used personal care items.
  • Gift cards or digital products.
  • Items marked as final sale.

2.3 How to Return an Item

To initiate a return, please contact our customer service team via email at [email protected]@yahoo.com. You will need to provide your order number, the item you wish to return, and the reason for the return. Our customer service team will provide you with a return authorization and further instructions on how to return your item.

2.4 Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, we will process a refund to your original payment method. Refunds typically take 5-7 business days to appear on your account, depending on your payment provider.

2.5 Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. Exchanges are subject to stock availability.

3. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact our customer service team immediately at [email protected]@yahoo.com. We will arrange for a free return and provide you with a full refund or replacement, depending on your preference. We request that you provide photos of the damaged item to expedite the process.

4. Delivery Issues

If there are any issues with the delivery of your order, such as a delay or a lost package, please contact our customer service team. We will work with the carrier to resolve the issue as quickly as possible. We are not responsible for delivery delays caused by the carrier or force majeure events (e.g., weather conditions, strikes, etc.).

5. International Deliveries

We offer international shipping to select countries. Please note that customs duties, taxes, and import fees may apply to international orders. These additional charges are the responsibility of the customer. Delivery times and shipping fees may also vary for international orders.

6. Contact Us

If you have any questions regarding our delivery and return policy, please do not hesitate to contact our customer service team: